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PRICING & FEES

We listed the pricing and fees for our most commonly used services

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Shop US stores and save BIG with tax-free address

  • No membership fees
  • Zero sales-tax address
  • Free consolidation
  • Shopping assistance
  • Free storage up to 60 days
  • Customs clearance assistance

Economy

SHIP VIA AIR

8 - 14

business days

Shipping Rate

US$ 6.50

per pound (lbs)

+

Base Charge

US$ 11.90

Actual or Volumetric Weight

Min. 1 lbs

Standard

SHIP VIA AIR

5 - 7

business days

Shipping Rate

US$ 6.50

per pound (lbs)

+

Base Charge

US$ 39.90

Actual or Volumetric Weight

Min. 10 lbs

Super Saver

SHIP VIA SEA

10 - 12

weeks

Shipping Rate

US$ 12.50

per cubic foot (cft)

+

Base Charge

US$ 2.90

Actual
Volume

Min. 1.5 cft

Back For Good

Only for Malaysian students/expats in the USA

SHIP VIA SEA

10 - 12

weeks

Shipping Rate

US$ 11.00*

per cubic foot (cft)

+

Base Charge

US$ 3.90

Actual
Volume

Min. 5 cft

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More Info
  • Business days do not include Saturday, Sunday, and public holidays both in Malaysia & the USA.
  • The shipping charges exclude any exception surcharges and taxes & duties, if applicable. However, we will assist you to clear the Customs clearance on your behalf at no extra charge.
  • Economy & Express Plans
    • Minimum chargeable weight for air shipping is 1.0 lb (1.0 lb = 0.455 kg).
    • Shipment with an actual weight less than 1.0 lb will be rounded up as 1.0 lb.
    • The Economy & Express plan costs is based on the actual weight or dimensional weight of a shipment, whichever is higher.
    • The cut-off day for weekly shipment is on Wednesday. All packages must arrive at our facility on or before Wednesday if they have to be shipped in the same week.
  • Super Saver Plan
    • This plan is suitable for large quantities or heavy items.
    • Minimum chargeable volume for sea shipping is 5.0 cft (1.0 cft = 0.0283 cbm).
    • Shipment with an actual volume of less than 5.0 cft will be rounded up as 5.0 cft.
    • The cut-off date for sea shipping is on the 20th day of the shipment month. All packages must arrive at our facility on or before 20th if they have to join the same month shipping trip.
  • Back For Good Plan
    • This plan is specifically for students or expatriates who live in the US and wanted to ship their personal belongings to Malaysia.
    • The shown shipping rate* is for standard boxes (Heavy Duty 18x18x16 in boxes). The regular rate for non-standard boxes is $13.90/cft.
    • Minimum chargeable volume for this sea shipping plan is 5 cft (1.0 cft = 0.0283 cbm).
    • Shipment with an actual volume of less than 5 cft will be rounded up as 5 cft.
    • The Back For Good plan cost is based on the actual volume of a shipment.
    • The full Terms & Conditions for this plan are available on our portal. Sign up now to learn more.

Special Services Pricing & Fees

Registration & Membership Fee

FREE

It is free to sign up for all global online shoppers like you. You are not required to pay any membership, subscription fees upfront and hidden charges.

Tax-Free US Address

FREE

You'll get a tax-free US address when register an account with us and you may shop US online stores without any sales tax added to your shopping.

Consolidation & Multi Package Shipment

FREE

You'll save a lot when you combine or consolidate several packages or purchases into a single shipment to reduce the international shipping costs.

Up to 60 Days Storage

FREE

Free storage up to 60 days for sea shipping & only 30 days for air shipping. There will be an extra charge for packages that exceed 30/60 days.

Customs Clearance Assistance

FREE

We will assist you with Customs clearance processes, including Customs declaration, import permits, and Customs duty & taxes payments.

Chat Support & Customer Service

FREE

Providing an excellent customer experience and friendly support has always been our top priority. Feel free to contact us via WhatsApp, chat or email.

Processing Fee

$2.00/package

We charge a fee for each package as a receiving fee that includes free photos of your package and inside of the package.

Additional Photos

$5.00/package

You can order additional photos where you can request detailed photos of your items or the package.

Package Inspection

$5.00/package

We inspect your package and the items inside just to be sure there is no defective or broken item.

Repacking

$5.00/final box + $2.00/package

We combine your packages or purchases into one bigger box with proper packaging and paddings.

Package Returns

$3.00/package + shipping

If you received a wrong order, damaged items or not as you expected, we can help you return your items to the merchant.

Special Requests

$5.00/requests

A special request can cover anything from additional packing to filling out your Customs declaration.

Gift Wrapping

$6.00/package

You can request us to gift wrap your package or items for your loved ones.

Power-On Testing

$5.00/package

We can do power-on testing to ensure your items are working perfectly if you're worried about your electronic purchases.

Mediation Service

$5.00/request

We offer you a mediation service when you have trouble contacting merchants or sellers in the US.

Shop4Me

6.0% of total purchase

We can purchase items on your behalf when the stores don't accept or reject your payment. The minimum fee is $10.

Live Shopping

$20.00/store + $15.00/hour

We offer you live shopping at the US brick-and-mortar stores such as malls or outlet stores. Shop4Me fee applies.

Pickup Service

$20.00/store

We can arrange for your orders or purchases to be picked up at nearby stores. Subject to Terms & Conditions.

Extra Packing Material

$4.00/package

For extra protection, additional protective packaging material will be added to your packages.

Fragile Stickers

$1.00/box

Fragile stickers will be applied to your box and they will be handled with care during shipping.

Bubble Wrap One Item

$1.00/item

We can bubble wrap an item or all items inside one incoming package for additional protection. Max. $5 per package.

Plastic Wrap Outside Box

$3.00/box

We will wrap your entire box or package in stretch wrap for extra protection.

Shipping Insurance

$3.50 per $100 value

This fee is to insure your package in case of damage or theft in-transit up to the declared value of your package.

Shipment Cancellation

$5.00/shipment

Once your shipment is prepared and ready to be shipped, you will be charged $5 if you cancel the shipment.

Overweight Packages*

Starting $10/package

Overweight packages will have a surcharge fee of $10 for packages 30 lbs and over.

Oversized Packages

Starting $110/package

Any packages that exceed 48 inches will be charged an additional $50 for the oversize charge.

Additional Storage

$1.00/package/day

You will be charged for additional storage fee if you exceed the duration of the free storage.

Special Handling Batteries

$5.00/package

A special handling and paperwork is required for items containing lithium ion battery.

Special Handling Perfumes*

$20.00/package

We will charge for handling and paperwork when exporting perfumes that include bubble wrap for extra protection.

Special Handling Dangerous Goods*

$25.00/package

There is a surcharge for handling with proper packaging and completing paperwork for dangerous goods.

*Only for Economy & Express plans. Refer below for Super Saver & Back For Good plans.

Super Saver Plan

Handling Fee

$5.00/box

This handling fee is only for box or package that will be shipped as it is.

Self-Pickup at Port Klang Warehouse

FREE

There will be no extra charge when you self-pickup your boxes at the Port Klang warehouse.

Storage at Port Klang Warehouse

FREE 15 Days

You are allowed to store your boxes for 15 days at the Port Klang warehouse for free without any additional fee.

Home Delivery (Peninsular Malaysia)

Starting $7.00/box

We can deliver your boxes to your home at an additional cost up to $9.50/box for outside Klang Valley & N. Sembilan.

Home Delivery (Sabah & Sarawak)

RM350/cbm

We are able to deliver your boxes to Sabah & Sarawak at an additional cost. 1 cbm = 35 cft.

Overweight Boxes

$4.50/cft for every 25 lbs

A box that exceeds a weight of 50 lbs, a surcharge of $4.50/cft will be charged for every 25 lbs.

Oversized Packages

Starting $50/package

Any packages that exceed 48 inches will be charged an additional $50 for the oversize charge.

Back For Good Plan

Handling Fee

$5.00/box

This handling fee does include the processing fee.

Fragile Stickers

$1.00/box

Fragile stickers will be applied to your box and they will be handled with care during shipping.​

Plastic Wrap Outside Box

$3.00/box

We will wrap your entire box or package in stretch wrap for extra protection.

Box Drop Off

FREE

It is completely free when you drop off your boxes at our facility in Newark, Delaware.

Courier Pickup

Starting $12/box

We can arrange a courier pickup at your location or address.

Pickup Service

Starting $320/address

We can pickup your boxes at your location or address

Overweight Boxes

$4.50/cft for every 25 lbs

A box that exceeds a weight of 50 lbs, a surcharge of $4.50/cft will be charged for every 25 lbs.

Self-Pickup at Port Klang Warehouse

FREE

There will be no extra charge when you self-pickup your boxes at the Port Klang warehouse.

Storage at Port Klang Warehouse

FREE 15 Days

You are allowed to store your boxes for 15 days at the Port Klang warehouse for free without any additional fee.

Home Delivery (Peninsular Malaysia)

Starting $7.00/box

We can deliver your boxes to your home at an additional cost up to $9.50/box for outside Klang Valley & N. Sembilan.

Home Delivery (Sabah & Sarawak)

RM350/cbm

We are able to deliver your boxes to Sabah & Sarawak at an additional cost. 1 cbm = 35 cft.

Ready to shop & ship from the US?

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Our Locations

Asia Pacific Headquarters

  • Exaira Global (M) Sdn. Bhd. (1398683-K)
  • 2-01, Aras 2, Plaza Seremban Utara, Jalan Tun Dr Ismail, 70200 Seremban, Negeri Sembilan, MALAYSIA
  • +606 762 3472 (+606 762 EGSB)
  • hello@exaira.com

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